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Frequently Asked Questions

Q: How do I contact you?

A: Call us at +370 5 230 1031 - Customer service representatives available: Monday to Friday 9am - 6pm (GMT +3 hours). 

Our address: Dolita, UAB Laisves av. 125, LT-06118 Vilnius, Lithuania

Q: Where are DOLITA shoe stores located?

A: In Vilnius, Kaunas and Klaipeda. Click here for more details.

Q: Already a member but haven't used DOLITA member discount buying online.

A: Please e-mail us your phone number, and shortly we'll send you discount code for purchases online!

Q: How much will I have to pay for shipping?

A: We offer free shipping on orders over 75 EUR. Shipping cost for orders under 75 EUR - 8 EUR.

Q: How long will it take to receive my order?

A: European Union countries: Estimate Delivery Time 1-5 Business Days                    Australia, Canada, Japan, New Zealand and USA: Estimate Delivery Time 4-6 Business days
Rest of the World: Estimate Delivery Time 4-8 Business days

Q: How can I modify/cancel my order? 

A: To cancel or modify your order, call Customer Service at +370 5 230 1031 or email us at Once an item has been shipped, your order cannot be cancelled.

Q: If I order a pair of shoes online, can I return them in the store?

A: Yes, you can return/exchange them as long as they are unworn, in the original box and with an invoice. Find out more info here.

Q: How can I track my order?

A: Once you have submitted your order, you will receive an order confirmation by email to confirm that your order has been received. Later when your order will be shipped, you will receive another email „Shipping Confirmation“ where your order tracking # will be written. 

Q: Where can I see an invoice for my order?

A: We do not print nor put the paper invoice version inside the box. However, you can download and check your invoice from the email "Shipping Information".

Q: Why isn’t my tracking number working/showing any information?

A: Please allow up to 24 hours for tracking information to be displayed in tracking page.

Q: Do you offer exchanges?

A: Yes. Purchased items are exchangeable into a different size. All exchanges are based on stock availability. Should you be interested in size exchange, please contact us by email

Should you be interested in an alternative style, please return your item(s) to us and simply purchase the new piece separately at

Also you can return an item to any DOLITA store for the same model size exchange. All in-store exchanges are based on stock availability in that store.

Q: If I need to ship my return, where do I send it?

A: To Dolita, UAB Laisves av. 125, LT-06118 Vilnius, Lithuania T: +370 5 230 1031

Q: I have returned an item. When will I receive the credit?

A: Once the product has been received and assessed by, we will process the refund. The customer will receive an email with information about successful order refund. Refunds can take up to 10 business days to process after we have received the returned product. PayPal refunds usually take 1-2 business days. In most cases however it usually takes 2-5 days for us to get the shoes back and then another 2 days to process the refund with your chosen payment method.

Q: Are in-store prices the same as online?

A: Yes, prices are the same across our stores and online.

Q: How do I register on

A: Creating an account on is easy. To register your information, simply click here and follow the prompts to set up a secure account. Opening an account offers you a safe and convenient way to shop. values your privacy.

Q: I work on my feet all day, how do I keep my feet healthy?

A: The basics you probably already know: keep toenails trimmed and change your tights or socks daily. If your feet are sweaty, then apply a powder, if they are dry then apply a moisturizer. In an ideal world your feet should maintain a happy medium - not sweaty and not dry - but contains the essential oils that keep your feet healthy. Feet swell throughout the day - more so if you work on your feet - therefore, the shoes you wear should not be tight, but have enough room for your feet to breath. When you try on a new pair of shoes, they should feel comfortable straight away; shoes do not need breaking in.

Q: Will my shoe look exactly as it does on screen?

A: As each pair is custom made, colour and placement may vary slightly.

Q: Will I have to be home when my order arrives?

A: Preferably yes. If happens that you are not home, the courier will leave a note in your mailbox notifying you. If the courier can’t contact you multiple times, your product will be returned to

Q: Is my ordering information secure?

A: Yes. We use industry standard Secure Sockets (SSL) software to secure e-commerce transactions. This software encrypts your credit card number and the personal information so that cannot be read as the information travels over the Internet. In addition, we also take steps to protect your personal information in facilities. Access to your information is restricted to those employees who need it to process an order or carry out a requested task.

Q: How long has DOLITA been around?

A: DOLITA has been established in 1993 by opening the first footwear store in Vilnius.


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