Skip to content

Frequently Asked Questions

Q: How do I create an account?

A: Creating an account on our website is easy. To create an account, simply click here and follow the prompts to set up a secure account. To create an account, you must provide the following information: name, last name, email address and create a password. You can change your account information at any time, this information is confidential and is never shared with third parties.

Q: How do I join the DOLITA VIP club?

A: To join the DOLITA VIP Club, sign up for our newsletter to receive an email with a discount code. Use that discount code, and we will confirm your DOLITA VIP Club membership via email with a permanent 10% OFF discount code for all regular-priced footwear!

Q: How can I change my password?

A: To change your password, simply go to your Account login page or click here and click on Forgot your Password. Email instructions on how to change your password will be sent to the email address we have on file for you.

Q: Are the items sold on this website authentic?

A: As an authorized retailer of all Made in Italy brands, DOLITA guarantees the complete authenticity of each and every item featured on our website and in stores.

Q: How do I contact customer service?

A: Please call us at +370 5 2301031. Our phone lines are open from Monday to Friday, 24 hours a day, 7 days a week. Or email us at customer@dolitashoes.com for all general inquiries as well as questions regarding orders and shipping.

Q: What is the cost of shipping?

A: The method and cost of shipping vary depending on the selected shipping country. Please refer to our SHIPPING INFO page, where you can find all relevant information about shipping and costs. However, we offer free shipping for the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, USA, Canada, Switzerland, New Zealand, UK, Norway, and Australia.

Q: How can I return an item?

A: If for any reason you're not satisfied with your purchase, you can return the unwanted item(s) within 30 days of the order’s delivery date. To initiate a return, please submit a return request through your DOLITA account. For more information, please refer to our RETURNS page or contact our Customer Care team.

Q: When will I receive my order?

A: Once your purchase has been completed, an email confirmation will be sent to the email address we have on file for you. You can find the estimated delivery times once the parcel has been handed to DPD or DHL. Europe and European Union: 2-4 business days, rest of the world: 2-6 business days.

Q: How can I track my order?

A: DOLITA ships worldwide with DPD or DHL. Once your order has been placed, you will receive an Order Confirmation email as well as a following Shipping Confirmation email once your order ships. In your Shipping Confirmation email, you will find your tracking information as well as your invoice.

Q: Why isn’t my tracking number working or showing tracking updates?

A: Please allow up to 24 hours for tracking information to be displayed on the tracking page.

Q: Can I cancel or modify my order?

A: Modifying or cancelling your order is possible if it has not yet been shipped. Unfortunately, it is not possible to modify your order or to change the size and/or item once your order has been shipped. To cancel or modify your order, call our Customer Care team at +370 5 2301031 or email us at customer@dolitashoes.com.

Q: Where can I find an invoice for my order?

A: Your invoice will be able to be downloaded as a PDF file from the Shipping Confirmation email you will receive once your order ships.

Q: When will I receive my refund?

A: Once returned shoes have been quality checked and approved, DOLITA will issue a refund to the original method of payment and a confirmation email will be sent to you. Refunds can take up to 5 business days to process after we have received the returned product. It may take your financial institution additional time to process the transaction and update your bank statement.

Q: Do you offer exchanges?

A: DOLITA does not offer direct exchanges. We ask that you return the merchandise for a refund and place a new order for the preferred item(s) at your earliest convenience.

Q: Do sold out items get restocked?

A: Dolitashoes.com website reflects the actual availability of items in our warehouses and stores. If a size is no longer available, it means that it is sold out. However, some items may be restocked. We recommend that you periodically check the item page or the collections for new size availability as well as sign up for our Newsletter to stay up to date for all new arrivals and restocks.

Q: How can I receive promotions?

A: Subscribe to our newsletter by visiting our website and scrolling down to ‘’NEWSLETTER SIGN UP’’. By signing up, you will receive emails about all the latest trends, new arrivals, exclusive offers, and promotions.

Q: Why is the promotional code not applicable to my purchase?

A: DOLITA promotions are valid for a limited time period and cannot be used in conjunction with one another or to purchase items from brands excluded from promotions. DOLITA reserves the right to end promotions or change its terms and conditions at any time.

Q: When was the first DOLITA store opened?

A: DOLITA is a family-owned shoe retail business established in 1993.

Close