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Privacy Policy

Like most website operators, Dolita collects data about visitors to our website at www.dolitashoes.com (Website). This helps us understand how useful the website is and how to improve it. Dolita data collection practices are governed by the following Privacy Policy (Policy), which tells you what data Dolita collects, how we use that data, and who has access to that data. You will also find important information about your privacy rights, so please read the Policy carefully.

DATA CONTROLLER

DOLITA UAB, company code 123756851, Laisvės pr. 125, Vilnius, Lithuania (Dolita, we or us) is the controller of your data. You can contact us by email at customer@dolitashoes.com

1. INFORMATION WE COLLECT AND HOW WE USE IT

In this Policy, “personal data” is defined as any information relating to an identified or identifiable natural person.

1.1. DATA ABOUT YOUR USE OF THE WEBSITE

We always improve our Website and user experience. Therefore we have to know what information on the Website is most interesting for visitors, from which countries visitors come to our Website, how often visitors return, which browsers they use, on which devices the Website is browsed, what is their IP address, how you move, click or scroll around our Website etc.

As you navigate through the Website, certain information can be collected without you actively providing the information using various technologies, such as cookies, Internet tags or web beacons, and navigational data collection (log files, server logs, clickstream, website scripts). Your internet browser or mobile device automatically transmits some of this information, such as the URL of the website you browse or just came from and the Internet Protocol (IP) address and the browser version your computer or mobile device is currently using; the date and time you access the Website and the pages that you access while visiting the Website.

We use third-party tools to collect and analyze the use of our website – Google Analytics services.

The legal basis for collecting that data is the necessity to perform our service to provide you with our Website and our legitimate interest to improve it.

1.2. REGISTRATION INFORMATION

When you register by establishing an account, we will collect personal data as necessary to offer and provide the goods you request. We may require you to provide us with your name and email address to establish an account. We may require you to provide us with additional personal data as you buy our goods.

A legal basis for collecting the data about registration information is the performance of a contract to or to take steps at your request before entering into an agreement between us as well as to provide our goods.

1.3. TRANSACTION INFORMATION

When you access our website to make purchases, we collect information about your payments and transactions, as well as other information associated with the transaction such as used payment method, geolocation information or additional relevant information.

A legal basis for collecting the data about transaction information is to execute a contract between you and us as well as to provide our goods. We also process this personal data to fulfill our obligations under applicable accounting and tax laws. In these cases, the processing of personal data is based on mandatory legal provisions that require that we store specific data for accounting purposes.

1.4. INQUIRIES AND ANSWERS

When you contact us with a question via the Website form at https://www.dolitashoes.com/pages/contact-us, we will you your contact details and content of your message to respond to your inquiry.

A legal basis for collecting this data is our legitimate interest in meeting to solicit and respond to questions about us and our services.

1.5. DIRECT MARKETING

If you subscribe to receive email communication from us on the Website by providing your email address or register to use our goods by establishing an account and do not object to receiving news, we may use your e-mail address to send you Dolita updates, offers and other marketing material.

Legal basis to provide you with direct marketing material is your consent or our legitimate interest to advertise and grow sales of our goods and to provide you with relevant information about Dolita and offers of products available at our Website. You may disagree with such use of your email at any time by clicking “unsubscribe” in the message you receive from us.

1.6. COOKIES

WHAT ARE COOKIES?

A cookie is a small data file that the Website writes to your device when you browse it. A cookie enables the Website to remember your actions and preferences over a period, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

WHAT COOKIES DO WE USE?

Our Website uses cookies to collect your IP address and browsing information, such as the websites you have visited or time you have spent on each page and allow the Website to remember your system and preferences.

Other cookies allow us to track Website traffic and users’ interaction with the Website – we use this data to analyze visitors’ behaviour and to improve the visitors’ experience.

COOKIES ALLOW US TO:

  • give you a better user experience when you visit our websites;
  • allow you to set personal preferences;
  • create statistical information about the use of our websites;
  • and to measure the effectiveness of advertising.
  • We use the following categories of cookies on our websites:

Functional cookies

These cookies are essential to enable you to move around the Website and use its features. For example, functional cookies are used to remember your login information.

Performance Cookies

These cookies collect anonymous statistical information on how people use our Website. For example, performance cookies may help us understand how users browse or use our website and highlight areas that are used the most.

Targeted advertising cookies

These cookies collect information about your browsing habits. They are used to make advertising more relevant to you and your interests. We may also use these cookies to limit the number of times you see an advert and to estimate how the advertisements on our websites reach our users. The cookies are usually placed by third-party advertising networks to create information about your interests through your online behavior. 

Other third-party cookies

We also may have social media cookies on our websites. These cookies allow you to share what you’ve been doing on the website on social media, such as Facebook, Twitter or Pinterest. We are not responsible for such cookies. Please read the privacy policies of these third parties carefully.

HOW LONG ARE COOKIES RETAINED ON MY DEVICE?

The storage time for cookies on your device is divided into two categories.

Session cookies

Session cookies are set per session, meaning that they last until you close your browser. Session cookies are not stored on the hard drive of your device.

Persistent cookies

Persistent cookies are stored on your hard drive until you delete them or they reach their expiry date. We will not store cookie information from persistent cookies for longer than a maximum of 2 years.

Cookies are placed on your device only if you provide your consent unless cookies are required for the strictly technical functioning of the Website. However, note that if you do not consent to the use of cookies, certain functions of the Website may not function properly or may not function at all.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

HOW TO CONTROL COOKIES?

You can control or delete cookies as you wish – for details, see http://www.youronlinechoices.com/ You can delete all cookies that are already on your computer, and you can set most browsers to prevent them from being placed. If you do this, however, you may have to adjust some preferences every time you visit a site manually, and some services and functionalities may not work.

SHOPIFY

Our Website is built on the Shopify platform. Shopify, as the primary provider of our Website services, may, in some instances, place cookies on our Website. To learn about the cookies used by Shopify, visit http://shopify.com/legal/cookies.

1.7. PROFILING

Dolita may provide you with tailor-made direct marketing materials based on your browsing, purchase. The legal basis is our legitimate interest in providing you with relevant information about Dolita and offers of goods available at our Website. You may disagree with such use of your data at any time by clicking “unsubscribe” in the message you receive from us.

2. WHO MAY SEE YOUR DATA

We put our best efforts to keep your data safe and always require a high level of security and confidentiality from our employees and partners.

We may share your data with our trusted service providers when they provide services to us, to you on behalf of us and under our instructions. We will control and shall remain responsible for the use of your data at all times.

Shopify entities can access your data. Shopify provides the platform on which our Website is built; therefore, your data may be at any time accessed all objects within the Shopify group to offer their services. Shopify may share the data between entities established in the EU and Canada, as well as transfer your data to the US. Transfers of your data to Shopify and by Shopify are governed by the Privacy Shield, contractual data protection agreements or laws and regulations providing adequate protection.

Transaction information data may be accessible to our partners, who provide us with tools for payments. Our partner PayPal and other companies such as the company Stripe operate in various countries worldwide; therefore, depending on your location, your data might be transferred outside the EU. To ensure an adequate level of safety for your data, PayPal has established binding corporate rules.

Statistical browsing data may be accessible to our partners, who provide us with tools for analytics. Google LLC is based in the US, and specific data may be transferred outside the EU. Google LLC participates in the Privacy Shield.

Your data may be disclosed to public authorities if we are required to disclose personal data by law or to comply with a lawful request of authorities.

3. HOW LONG WE KEEP YOUR DATA

Your data, which is necessary to set up and provide our goods, will be stored for up to 2 years.

Data, which we process on your behalf, will be stored with us for as long as you remain a subscriber of our goods. We will retain the data for up to 2 years after you terminate your account. After that, the data will be permanently removed, unless you instruct us otherwise and we agree on the terms on more extended storage of your data.

Data collected via Website analytics (Google Analytics) will be stored up to 3 years.

Cookies are usually valid for up to 2 years. You may delete them anytime.

We will use your email for marketing for up to 2 years after your last reaction to our communication.

In some cases, personal data may be stored for a more extended period of storage of personal data is required to protect our or any third parties’ legitimate interests, e.g. in case of a legal dispute.

4. YOUR RIGHTS

By contacting us at customer@dolitashoes.com, you may exercise your rights as the data subject, including the following:

The right to request access to your data. You may access, correct, update, change or remove your data at any time. However, please note that certain information is strictly necessary to fulfill the purposes defined in this Policy and may also be required by law. Thus, you may not remove such personal data;

The right to request rectification of your data;

The right to request the erasure of your data. If personal data is erased under your request, we will only retain such copies of the information as are necessary for us to protect our or third parties’ legitimate interests, comply with governmental orders, resolve disputes, troubleshoot problems, or enforce any agreement you have entered into with us;

The right to withdraw consent regarding the processing of personal data;

The right to data portability.

In some cases, you may have a right to request the restriction of processing of your data or to object to the processing of your data.

If you think there is a problem with the way we are handling your data, you have a right to file in a complaint to your national data protection authority in the EU/EEA. In Lithuania, that is the State Data Protection Inspection. You can find contact details of the State Data Protection Inspection here: http://www.ada.lt

FAULTY ITEMS

If suspected that the purchased item has defected, please immediately contact us for further information and other necessary actions.

LEGAL RIGHTS

For all customer legal rights, please contact local government institution: http://www.vvtat.lt/en/about-authority/541 or http://ec.europa.eu/odr

5. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

6. QUESTIONS AND CONTACT INFORMATION

f you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at customer@dolitashoes.com

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