RETURN POLICY

RETURN POLICY

We offer free returns for customers within the European Union.
Customers outside the EU are responsible for return shipping costs and any applicable customs clearance fees. If such fees are incurred, they will be deducted from the refund amount.

Conditions for Returns

To qualify, returns must meet all of the following conditions:

1. The request must be submitted within 14 calendar days of the delivery date.
2. Items must be in their original condition – unused, unaltered, and unwashed.
3. Footwear must be placed inside the original shoe box, which should then be packed in a shipping box to prevent damage during transport.

DOLITA reserves the right to reject returns that do not comply with these conditions. Non-accepted items will be shipped back to the original address without a refund. To avoid issues, please contact our Customer Care team with any questions before sending your return.

Please note: Free Returns apply only to orders shipped within the same country as the delivery address.

How to Initiate a Return

You can request a return through your DOLITA account or by contacting our Customer Care team.

Returns from EU Countries

1. Log in to your account and go to Order History.
2. Select the order you wish to return and click Return Order.
3. You will receive an automated confirmation email with detailed instructions (check spam/junk folders if not received).
4. Print the return label and follow the instructions carefully.

Returns from Non-EU Countries

1. Log in to your account and go to Order History.
2. Select the order you wish to return and click Return Order.
3. Return instructions will be sent to the email address associated with your order (please check your spam/junk folders).
4. Follow the instructions and arrange the return with your local postal service. For safety, always use a tracked shipment.

Refunds

• Refunds are issued to the original payment method once the returned items pass quality inspection.
• Processing may take up to 5 business days after we receive the return.
• Your bank or payment provider may require additional time to update your account statement.
• Refund amounts may vary due to fluctuations in the exchange rate. Any differences will not be reimbursed.

Exchanges

We do not offer direct exchanges. Please return the item(s) for a refund and place a new order for the preferred product(s).

Frequent Returns

Our return policy is designed to ensure a smooth shopping experience. If you frequently face sizing or product issues, please contact Customer Care for assistance.
Accounts with repeated returns may be flagged by our system. In cases of misuse, we reserve the right to restrict or block future orders.