Return Policy 

Free return from the Lithuania, Latvia and Estonia. 

Within 14 days of receipt of order, email customer@dolitashoes.com with your request. Once you receive the email from customer service, please do as follows:

Place the item(s) in the original shipping box. Print and fill out Return Form and include it inside the box. Close the box and tape it securely and return to the following address: Dolitashoes.com, Laisves av. 125, LT-06118 Vilnius, Lithuania

The customer outside the Baltic countries is responsible for all return shipping charges.

Important Information

Merchandise must be received at the DOLITASHOES.COM web department no later than 10 days after the Return Form is issued and sent.

DOLITASHOES.COM will under no circumstances provide a refund for product(s) that is:

Not in perfect condition. Items(s) must not have been worn or altered in any way, and must not show any signs of use.

Not been requested within 14 days of receipt of order, and is not received at the DOLITASHOES.COM web department within 10 days after Return Form was issued and sent.

Refund

Once the product has been received and assessed, DOLITASHOES.COM will process the exchange, refund or store credit. The customer will receive an email with information about successful order refund.

Refunds can take up to 10 business days to process after we have received the returned product. PayPal refunds usually take 1-2 business days. In most cases however it usually takes 2-5 days for us to get the shoes back and then another 2 days to process the refund with your chosen payment method.

 

PayPal transactions will be refunded to the original PayPal transaction ID.