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Your Order

PLACING AN ORDER

You can either create an account or proceed using our guest checkout.

Creating an account provides you with the ability to:

  • Keep track of current orders and view previous purchases.
  • Conveniently place orders; all billing and shipping information is saved.
  • Sign up for the DOLITASHOES newsletter to stay abreast of new arrivals, enjoy our top-tier editorial content, and get a heads up on upcoming sales

ORDER CONFIRMATION

Once your order has been placed, an order confirmation will be sent to the email address provided at checkout. The order confirmation acts as an invoice and includes your order number and all relevant details.

If you’ve received your order confirmation and have any concerns, please contact us, and we will be happy to help you make modifications.

ORDER PROCESSING

Once your order is placed, a standard processing time of up to 2 business days is required before the order is shipped out. Orders placed after 11:00 AM (EEST) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 8:00 AM (EEST). During peak periods, processing times may exceed two business days.

ORDER SHIPPING CONFIRMATION

Once your order has been shipped, a shipment confirmation will be sent to the email address provided at checkout.

MODIFYING OR CANCELING YOUR ORDER

Modifying or cancelling your order is always possible, so long as it has not yet been packed or shipped.

Please contact Customer Service for the assistant here.

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