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SHIPPING & RETURNS

SHIPPING INFORMATION

DOLITA ships worldwide via DHL or DPD.

Once your order has been shipped, you will receive an email with your shipment's tracking information, allowing you to keep tabs on your delivery progress.

DELIVERY TIMES

Please find the estimated delivery times (once the parcel has been handed to DHL or DPD):
Europe and European Union: 2-4 business days
Rest of the World: 2-6 business days

SHIPPING COST

We offer free shipping for the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, USA, Canada, Switzerland, New Zealand, UK, Norway, and Australia.

Rest of the world: 25 EUR shipping fee.

Shipments destined for countries inside the European Union do not contain an invoice or any other documentation declaring the value of the merchandise. Whereas all shipments destined for countries outside the European Union, as required by Customs regulation, are accompanied by an invoice stating the value of the merchandise.

DUTIES AND TAXES

The customer outside the European Union will be responsible for paying any import duties, clearance fees, or other fees assessed during the transport of your order. DOLITA has no control over these charges, and we cannot tell you exactly how much it may cost you, as customs policies and import duties vary widely from country to country. The customer is responsible for ensuring that all information and documentation needed by customs in the buyer's country are correctly provided and in the correct form.

NON-RECEIVED ITEMS

If the package is not successfully delivered to the Client address due to lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations), as per DOLITA commercial agreement, the package may risk being sent back to DOLITA at the Client's expenses including any import fees that may be assessed upon re-entry to Lithuania. These fees will be deducted from eventual reimbursement. We will contact you to inform you when we receive the package.

RETURN POLICY

Free return shipping is offered to customers located in the EU.

To return one or more items from the order, they must meet all of the following conditions:

  1. The return must be requested within 30 calendar days of the delivery date.
  2. The items must be in their original condition, unused, unaltered, and unwashed.

Footwear should be placed inside its original shoe box and a shipping box to prevent any damage during transportation. DOLITA reserves the right to reject any returning products that do not comply with the above-stated return policy. Abandoned items will be sent back to the original shipping address without processing any refund. To avoid this, please get in touch with our Customer Care team to address any issues or concerns regarding the item(s) you wish to return.

RETURNS

To initiate a return, please submit a request through your DOLITA account. Alternatively, you can contact our Customer Care team to assist you with the return process.

EU COUNTRIES

Customers from EU countries receive free shipping for returns.

Please follow this step-by-step guide to initiate a return request:

Step 1 - Access your "Order History" from your account page;
Step 2 - Choose the order you wish to return in the section "Order History" and click "Return Order";
Step 3 - You will receive an automated confirmation email with instructions on how to return the item. If you can't find this email, please check spam and junk folders;
Step 4 - Print the label out and carefully follow the instructions.

Please note that Free Returns are available only from the same country as a delivery address.

NON-EU COUNTRIES RETURNS

If you choose to return a Non-EU (European Union) order, you are responsible for covering the cost of return shipments.

Please follow this step-by-step guide to initiate a return request:

Step 1 - Access your "Order History" from your account page;
Step 2 - Choose the order you wish to return in the section "Order History" and click "Return Order";
Step 3 – Return instructions will be sent to the email address associated with the order. If you can't find this email, please check spam and junk folders;
Step 4 - Follow the instructions and coordinate the return with your local postal service. For added safety, please make sure all packages have a tracking number.

For returns outside the EU countries, the customer is responsible for paying customs clearance fees. Customs clearance fees (when applied) will be deducted from the total amount of the refund.

REFUNDS

Once returned shoes have been quality checked and approved, DOLITA will issue a refund to the original method of payment and a confirmation email will be sent to you. Refunds can take up to 5 business days to process after we have received the returned product. It may take your financial institution additional time to process the transaction and update your bank statement.

EXCHANGES

DOLITA does not offer direct exchanges. We ask that you return the merchandise for a refund and place a new order for preferred item(s) at your earliest convenience.

PRICES AND CURRENCIES

Prices are shown, and final invoices will be in Euro (EUR) for all the shipping countries.

Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.

FREQUENT RETURNS

We offer a lenient return policy to provide customers with an easy and convenient shopping experience. Therefore, if you are experiencing sizing issues or consistently finding merchandise unsatisfactory, please get in touch with our Customer Care team.

Our system will automatically flag frequent returns made from the same account. If we notice that our return policy is being abused, we may take action in the form of blocking an account and cancelling future orders.

DOLITA reserves the right to reject returns that do not comply with the Return Policy. Returns that do not respect the policy may be sent back to the original shipping address.

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