To our friends,
The current unprecedented situation surrounding (COVID-19) has urged us to take decisive action to protect the health and safety of our clients, our employees, and our visitors. This includes the temporary closure of our stores in Vilnius, Kaunas, Klaipeda, effective March 16th., 2020, until the 27th of April., 2020. We continue to monitor the situation daily and will share updates on reopening.
When we opened DOLITA store back in 1993, nothing would have been possible without the shared passion and above all, collective determination. Season after season, it was the combined efforts of men and women that enabled us to deal with challenges along the way.
Now more than ever, we are putting our faith in this collective strength, as only by working together can we overcome this ordeal. Every gesture of goodwill count, sometimes even the simplest. That is why we are wishing and sending warmest thoughts at this time.
Please find below our updated policies, made to adapt to the current situation:
1. SHOPPING ONLINE
Despite these unprecedented circumstances, our online store will remain open, and orders placed online will be shipped free of charge.
Please note, some delays in outbound order processing may be expected during this time. Our fulfillment center is taking all precautionary measures to fulfill your orders in a sanitary and hygienic environment, following the recommendations set forth by the World Health Organization (WHO), as well as guidelines from local authorities and obeying imposed restrictions from order processing, packaging, and third-party shipment.
2. CUSTOMER SERVICE
Following the (COVID-19) outbreak, our customer service team is now working remotely to best assist you in the safest conditions. For any questions, please feel free to reach out via our online contact form, via email: email@example.com or by calling +370 5 2301031, Monday-Friday: 9 AM-6 PM (GMT +3).